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Reliable IT Infrastructure for Efficient and Competitive Operations
Charlotte-based IT support for discrete manufacturers, process manufacturers, aerospace and defense suppliers, food and beverage producers, and industrial equipment companies, SAP, Epicor, and MES specialists with OT/IT cybersecurity experience.
Manufacturing in North Carolina is increasingly digital, and increasingly at risk. Ransomware attacks on production environments have surged over 40% year-over-year, and unlike a ransomware hit on an office network, an attack on your OT environment doesn’t just lock files. It can halt production lines, compromise SCADA systems, and trigger regulatory notifications if you’re in a regulated industry or a defense supply chain subject to CMMC requirements.
PivIT Strategy provides managed IT services built specifically for North Carolina manufacturers, from precision machining shops and food processing facilities in the Charlotte metro to aerospace suppliers, automotive parts producers, and industrial equipment companies operating plants across the Carolinas and beyond.
We understand the technology stack manufacturers actually run: SAP, Oracle, Epicor, Infor, and custom MES platforms on the enterprise side; SCADA systems, PLCs, and HMIs on the plant floor; and the increasingly complex challenge of connecting them securely without exposing your OT environment to the same threats your IT network faces. We’ve configured IT/OT network segmentation, helped manufacturers achieve CMMC compliance for DoD contracts, and supported ERP migrations that couldn’t afford a single hour of unplanned downtime.
North Carolina’s manufacturing sector, one of the largest in the Southeast, spanning furniture, textiles, pharma, aerospace, auto parts, and food production, is our home market. We understand the specific compliance pressures NC manufacturers face, from FDA 21 CFR Part 11 for life sciences producers to ITAR for defense contractors, and we build IT environments that hold up under regulatory scrutiny.
Why Manufacturers Choose PivIT Strategy
Maximize Uptime and Productivity
Proactive monitoring and rapid response times minimize disruptions to production lines, machinery controls, and ERP systems, keeping your operations running at peak efficiency.
Protect Intellectual Property and Industrial Data
Our cybersecurity experts safeguard your proprietary designs, process data, and customer information from ransomware, data theft, and insider threats.
Connect Production and Management Seamlessly
From the plant floor to the executive suite, we build reliable networks that keep your MES, ERP, and production systems communicating in real time.
Local North Carolina Support with National Reach
We’re proud to support manufacturers across North Carolina, while delivering consistent IT performance and support to production facilities nationwide.
Scalable Solutions for Every Operation
Whether you’re managing one facility or a network of plants across the country, our IT solutions scale with your production capacity and workforce.
Trusted by Industrial Teams Nationwide
PivIT Strategy supports manufacturers of all sizes, from precision shops to large-scale industrial producers, helping them stay secure, compliant, and efficient in the age of Industry 4.0.
5 Stars on Google
Our Managed IT Services for Manufacturing
Managed IT Support
Onsite and remote help desk for production engineers, plant managers, ERP administrators, and shop floor supervisors, with response times measured in minutes, not hours, because downtime on a production line costs real money per hour. We support your full manufacturing technology stack including SAP, Oracle, Epicor, Infor, and custom MES platforms, as well as the scheduling, quality, and supply chain systems that feed them. When a workstation on the plant floor goes down or your ERP throws an error before shift start, PivIT responds immediately with technicians who understand manufacturing workflows.
Cybersecurity
Manufacturing cybersecurity is fundamentally different from office IT security, your OT environment includes PLCs, HMIs, SCADA systems, and industrial controllers that were never designed with cybersecurity in mind, and that can't simply be patched or rebooted the way a laptop can. PivIT designs IT/OT network segmentation strategies that protect your plant floor systems from the threats entering through your enterprise network, while implementing layered cybersecurity across both environments including 24/7 monitoring, endpoint detection and response (EDR), and phishing training for production staff.
Backup & Disaster Recovery
A ransomware attack that takes down your ERP during an active production run isn't just an IT emergency, it's a supply chain crisis, a customer relationship problem, and potentially a regulatory incident if you're in pharma, food production, or the defense supply chain. PivIT maintains redundant backups of ERP data, CAD/CAM files, production schedules, quality records, and proprietary process data across isolated onsite, offsite, and encrypted cloud environments with tested recovery procedures. We help ensure your backup and recovery procedures satisfy 21 CFR Part 11 electronic records requirements.
Network Infrastructure
Manufacturing network infrastructure has to do something most office networks don't, safely connect enterprise IT systems (ERP, email, file servers) with plant-floor OT systems (PLCs, SCADA, HMIs) without creating pathways for threats to move between them. PivIT designs and implements segmented manufacturing networks with dedicated OT zones, industrial-grade wireless for plant floors and warehouses, site-to-site VPNs for multi-plant connectivity, and the network monitoring that catches anomalous traffic before it becomes a production incident. We've built networks for single-facility job shops.
Cloud Services & File Management
Cloud adoption in manufacturing requires careful planning around data sovereignty, latency sensitivity, and compliance, your CAD files, production recipes, and customer spec documents may be subject to ITAR, EAR, or FDA retention requirements that dictate how and where they're stored. PivIT configures Microsoft 365, SharePoint, and cloud ERP environments (SAP S/4HANA Cloud, Epicor Kinetic, Infor CloudSuite) with the access controls, data governance, and compliance configurations your operation requires. We also help manufacturers evaluate hybrid cloud architectures that keep latency-sensitive production data on-premises while moving collaboration and reporting workloads to the cloud.
IT Consulting & Strategy
Manufacturing IT decisions are high-stakes: an ERP migration gone wrong can halt production for weeks, and a failed Industry 4.0 initiative can cost millions without a clear ROI. PivIT's fractional CTO services give manufacturing leaders senior-level IT strategy without the full-time executive cost — helping you evaluate ERP platforms, plan OT modernization projects, assess your CMMC compliance posture for DoD contract eligibility, and build a technology roadmap that supports lean manufacturing goals. We've guided manufacturers through SAP migrations, MES implementations, and OT security assessments, and we speak the language of plant operations.
Communication Systems (VoIP & Video)
Manufacturing communication systems need to work in loud, demanding plant environments and connect seamlessly between shop floors, engineering offices, remote facilities, and supply chain partners. PivIT deploys ruggedized VoIP systems suited to industrial environments, video conferencing for multi-plant engineering collaboration and supplier communication, and push-to-talk solutions for plant floor supervisors who need instant communication without desk phones. For manufacturers with remote monitoring requirements, we also integrate communication systems with production dashboards and alerting workflows.
Hardware Procurement & Device Management
Plant floor hardware faces conditions that destroy standard office equipment, heat, vibration, dust, coolant mist, and continuous 24/7 operation demand ruggedized devices built for industrial environments. PivIT sources, configures, and manages industrial-grade computers, panel PCs, handheld barcode scanners, shop floor tablets, and the networking hardware that connects them, all enrolled in device management with encryption and remote monitoring from day one. We handle the full lifecycle from imaging and deployment to warranty management and secure disposal, and for manufacturers with government contracts.
Discovery & Assessment
We assess your current systems, production workflows, and IT/OT integrations to identify risks and improvement opportunities.
Design & Planning
We develop a tailored IT roadmap that supports your production goals, security standards, and future growth.
Implementation & Migration
We deploy, configure, and optimize new systems while minimizing downtime and protecting operational continuity.
Ongoing Support & Optimization
Continuous monitoring, maintenance, and user support keep your technology reliable and your production on schedule.
Local Expertise for North Carolina Manufacturing, National Impact
We’re proud to support manufacturers throughout North Carolina, and provide the same hands-on, proactive service to production facilities across the nation.
From regional supply chain challenges to nationwide network requirements, our team delivers IT that keeps your manufacturing operations connected, compliant, and competitive.
With PivIT Strategy, you gain a partner that’s as dependable as your own production team, whether your next facility is in Charlotte, Greensboro, Atlanta, or beyond.
Manufacturing Software We Support
PivIT's team has hands-on experience with the platforms North Carolina manufacturing companies rely on most:
ERP Platforms
- SAP S/4HANA & SAP Business One — basis support, user access, infrastructure, and performance
- Oracle Manufacturing Cloud / JD Edwards — connectivity, integrations, and environment management
- Epicor Kinetic / Epicor ERP — configuration, upgrades, and plant floor integrations
- Infor CloudSuite Industrial (SyteLine) — cloud and on-premise support
- Microsoft Dynamics 365 Supply Chain — M365 integration and user management
- Plex Manufacturing Cloud — connectivity and MDM support
MES & Production Systems
- Rockwell FactoryTalk — network and infrastructure support
- Siemens Opcenter — connectivity and integration support
- Custom MES platforms — infrastructure, networking, and OT/IT integration
OT / Plant Floor Systems
- SCADA systems — secure network segmentation and monitoring
- PLC and HMI environments — OT network configuration and cybersecurity
- Industrial IoT (IIoT) platforms — secure connectivity and data pipeline support
Quality & Compliance
- Intelex / ETQ — user access and integrations
- MasterControl — infrastructure support for FDA-regulated environments
- TraceLink — serialization system connectivity support
Don't see your platform? We work with the full manufacturing technology stack. Contact us to confirm support.
Compliance Frameworks We Support
PivIT's team has hands-on experience with the compliance frameworks for North Carolina manufacturing companies:
CMMC 2.0 — Cybersecurity Maturity Model Certification
Defense contractors and DoD supply chain manufacturers are required to achieve CMMC 2.0 certification to bid on and hold federal contracts. PivIT conducts CMMC gap
assessments, implements the required controls across your IT and OT environments, and helps you prepare for third-party assessor (C3PAO) review.
NIST SP 800-171 — Protecting CUI
The foundation of CMMC Level 2, NIST 800-171 defines 110 security controls for protecting Controlled Unclassified Information (CUI). We assess your current posture, implement missing controls, and produce the
System Security Plan (SSP) documentation required for compliance.
FDA 21 CFR Part 11 — Electronic Records & Signatures For pharmaceutical, biotech, and medical device manufacturers, Part 11 governs how electronic records are created, stored, and signed. PivIT configures IT
infrastructure and validates systems to meet Part 11 requirements for audit trails, access controls, and electronic signature integrity.
ITAR — International Traffic in Arms Regulations
Defense and aerospace manufacturers handling technical data subject to ITAR must implement specific data
access controls and export compliance measures. We configure network and data environments to support ITAR compliance requirements.
ISO 27001 Readiness
For manufacturers seeking ISO 27001 certification, we implement the information security management controls and documentation required to pass an
accredited certification audit.
Frequently Asked Questions
Q: What makes manufacturing IT different from standard business IT?
A: Manufacturers rely on both IT (information technology) and OT (operational technology), which means systems must support real-time production control, machine communication, and strict cybersecurity to avoid costly downtime.
Q: Can PivIT support ERP and MES platforms?
A: Yes. We support major systems such as SAP, Oracle, Epicor, and other ERP/MES software, ensuring secure connectivity and optimal performance across your plants.
Q: How fast is your response time for plant issues?
A: We provide remote response within minutes and can deploy technicians across North Carolina, or coordinate with national partners for rapid onsite support.
Q: What does your pricing look like?
A: We offer monthly pricing customized by the number of users, devices, or facilities—scalable for manufacturers of any size.
Q: Do you work with companies outside North Carolina?
A: Absolutely. While headquartered in North Carolina, we serve manufacturers and industrial companies nationwide.
Q: What is CMMC and does my manufacturing company need it?
A: CMMC 2.0 (Cybersecurity Maturity Model Certification) is required for any manufacturer in the DoD supply chain that handles Controlled Unclassified Information (CUI). If you bid on or hold defense contracts, your company will need to achieve CMMC Level 2 certification — which requires implementing 110 security controls from NIST SP 800-171 and producing a System Security Plan. PivIT conducts gap assessments, implements the required controls across your IT and OT environments, and helps you prepare for third-party assessment.
Q: What is OT cybersecurity and why does it matter for manufacturers?
A: OT (Operational Technology) cybersecurity refers to protecting the systems that control physical production processes — PLCs, HMIs, SCADA systems, and industrial controllers. Unlike IT systems, OT devices are often decades old, can't be patched easily, and weren't designed with network security in mind. A cyberattack that crosses from your IT network into your OT environment can halt production lines and cause physical damage. PivIT implements network segmentation strategies that create a protected boundary between your enterprise IT and plant floor OT environments.
Q: Do you support SAP, Epicor, or other ERP systems used in manufacturing?
A: Yes. PivIT supports SAP S/4HANA, SAP Business One, Oracle JD Edwards, Epicor Kinetic, Infor CloudSuite Industrial, Microsoft Dynamics 365 Supply Chain, and Plex Manufacturing Cloud, including infrastructure support, user access management, integration
troubleshooting, and performance monitoring. We've supported ERP migrations and upgrades in live production environments where downtime windows are measured in hours, not days.
Q: How do you handle IT for manufacturers with multiple plants or facilities?
A: PivIT manages multi-facility manufacturers with a centralized monitoring and management approach — one team watching all your locations with consistent security policies, patching schedules, and support processes across every plant. We build site-to-site VPN connectivity between facilities, standardize device management across locations, and provide onsite support across NC through our technician network and national field partner relationships.
Q: Can you help with FDA 21 CFR Part 11 compliance for our IT systems?
A: Yes. FDA 21 CFR Part 11 requires that electronic records and electronic signatures used in regulated manufacturing processes meet specific requirements for audit trails, access controls, and data integrity. PivIT configures IT infrastructure and validates computer systems to meet Part 11 requirements, and produces the documentation needed for FDA inspections including IQ/OQ/PQ protocols for validated systems.
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