Case Study 1

PivIT Strategy Significantly Improves IT
Support for a Innovative Tech Company in Charlotte

Challenge:

A fast-growing tech company was experiencing frustration with their existing Managed Service Provider (MSP). Their IT support requests were not receiving timely responses, and the quality of service was inadequate. This lack of reliable IT support was hindering the Client’s productivity and growth.

Solution:

PivIT Strategy was brought in to assess the IT needs and develop a comprehensive support solution. We implemented a multifaceted approach that included:

Managed Service Desk: PivIT established a dedicated service desk staffed by experienced technicians who provide prompt and professional support for all the IT inquiries.
Workstation Management Services: PivIT proactively manages the Client’s workstations, ensuring optimal performance, security, and timely updates.
Managed Cybersecurity Protection: We implemented Proofpoint, a leading cybersecurity solution, to safeguard the network from cyber threats.
Managed O365 Backups: Regular backups of Microsoft Office 365 data ensure critical information is protected and readily recoverable in case of unforeseen circumstances.
Microsoft Office 365 License Administration and Support: PivIT efficiently manages the client’s Office 365 licenses and provides ongoing support to ensure users can take full advantage of the platform’s features.

Beyond Core Services:

PivIT Strategy recognizes the unique needs of each client. By leveraging our strong partner network, we were able to go beyond core IT support services and provide the client with application development expertise.

Results:

PivIT Strategy’s comprehensive IT support solution has transformed the client’s technology experience. They now benefit from:

Increased Efficiency: Prompt and accurate resolution of IT issues minimizes downtime and allows employees to focus on their core tasks.
Enhanced Security: Robust cybersecurity measures protect the network and data from evolving threats.
Improved Productivity: Reliable IT infrastructure and readily available support contribute to a more productive work environment.
Strategic Partnership: PivIT Strategy acts as a trusted IT advisor, providing proactive recommendations and innovative solutions to support the growth objectives.